COVID 19 PRACTICE REOPENING
As we prepare to reopen on the 1st of June 2020, we wanted to reassure patients that although everyone is following a new ‘normal’, a few things remain the same. The team at Unia remain committed as always, to providing our patients with the best customer care possible. Of course, our world is becoming accustomed to being a very different place now and as we navigate through this period, we too have had to implement a few changes within the store in order to keep everyone safe at all times.
We have been following the government guidelines closely and those of our regulatory bodies. These are likely to be updated so we will continue to monitor them in detail.
The store will look a little different. We have had to implement some changes to the shop floor and the consulting room to allow adequate social distancing and safe examination of patients.
Hand sanitisers will be readily available for use as you enter the practice and throughout.
All surfaces and equipment will be thoroughly sanitised after each patient and at regular intervals through the day.
All staff will be wearing the necessary PPE and are fully trained in its use.
Currently as the guidelines stand, routine eye examinations are still suspended. All patients must call or email in advance for a consultation before attending the practice, thereby allowing us to manage the number of people within the store at any given time.
Patients who require urgent, emergency and essential eye care, including patients who feel their eyesight has changed or their prescription needs updating, will be asked to attend the practice or where necessary be advised to attend an alternative medical facility.
We can help with any repairs to spectacles/lenses, replacement of broken glasses or issues with contact lenses/contact lens orders. However, please contact the practice first so that we can arrange how best to do this.
Anyone wishing to purchase new spectacles will be able to do so by appointment only.
Where a prescription is out of date, in the absence of any problems, a telephone consultation/video call can be arranged to verify that all is well before the glasses are dispensed. Patients will be asked to then return for an examination once the guidelines change/as necessary.
Although the frames may not be directly accessible to touch on the shelves, they can be viewed and tried on, as many as desired. All frames that have been handled will be thoroughly sanitised to ensure safety for successive patients. Wherever possible, when ready, spectacles will be posted to patient’s homes to avoid unnecessary risk.
Contact lens patients will be able to reorder a routine supply of contact lenses and in most cases, these can be delivered directly to homes. Where a contact lens after care is due, in the absence of any problems, a telephone/video call can be arranged to verify that all is well before the lenses are ordered. Patients will then be asked to return for a full after care appointment once guidelines change/as necessary.
Contact lens solutions, eye drops, supplements and other accessories will still be available. Again, these can be posted out to patient homes to prevent unnecessary travel to the practice.
If you are feeling unwell or have been in contact with someone with Covid 19 we advise you not to attend the practice until it is safe to do so. If any patient is unsure of their symptoms, they are advised to call NHS 111 for advice.
We wish you all well and look forward to welcoming you back to the practice.
The Unia Team